FAQs

Blue Water Pools serves the entirety of mid to lower Fairfield County, with our headquarters situated in Monroe, CT. Additionally, we have a satellite warehouse strategically located in Norwalk, CT, enabling us to provide optimal service to our customers in Lower Fairfield County.

Towns we service include Greenwich, Stamford, Darien, New Caanan, Wilton, Norwalk, Ridgefield, Westport, Weston, Redding, Fairfield, Easton, Bridgeport, Trumbull, Monroe, Sandy Hook, Stratford and Shelton

Blue Water Pools provides a comprehensive range of services, including regular maintenance, cleaning, equipment repair, renovations, liner replacement, plaster and tile,  water testing, and more. We tailor our services to meet the specific needs of your pool.

To inquire about our services, please send an email specifying your areas of interest and include photos of your pool area and equipment. Alternatively, you can complete the form available in the "Contact Us" section on our website. For immediate assistance, feel free to call our offices at Norwalk (475) 470-0080 or Monroe (203) 925-1633. We look forward to assisting you!

• Skimming of the pool
• Brushing (as needed)
• Vacuuming (regular)
• Lowering of the water
• Testing
• Water balancing
• Empty skimmer baskets
• Empty pump baskets (as needed)
• Checking for potential pool area issues 
• Checking for potential equipment issues 

In rare instances where heavy debris or storm-related cleaning tasks exceed the allotted 45-minute service window, additional time required will be subject to extra charges.

Yes, we are fully licensed and insured. Our commitment to professional standards ensures that your pool is serviced with the highest level of expertise, and you are protected in case of any unforeseen incidents.

Unfortunately, we do not. However, if you give our office a call, we would be more than happy to recommend a company in your area that can assist you with your specific needs

Borates are a combination of boron and oxygen, and they are typically used in the form of boric acid or borax. When added to pool water, borates serve several purposes:

pH Buffering: Borates act as a pH buffer, helping to stabilize the pH level of the pool water. This means that the water is less likely to experience rapid fluctuations in acidity or alkalinity.

Algae Prevention: Borates have algaestatic properties, which means they inhibit the growth of algae in the pool. While not a substitute for regular sanitation, the presence of borates can contribute to maintaining a cleaner pool.

Water Softening: Borates can impart a slight softening effect on the water, making it feel smoother and more comfortable.

Enhanced Comfort: Pool water with an appropriate level of borates can be gentler on the skin and eyes, providing a more comfortable swimming experience.

It enhances the comfort of your pool water while simultaneously saving you money through a reduction in sanitizer consumption.

Blue Water Pools distinguishes itself through a combination of experience, local knowledge, transparent communication, and a commitment to using modern equipment and technology. We pride ourselves on providing a personalized and reliable service.

The frequency of pool service depends on various factors, including pool usage, weather conditions, and specific maintenance needs. We typically recommend a minimum of once a week. We can work with you to create a customized maintenance plan that suits your pool's requirements.

Certainly! We have tailored a service specifically with those customers in mind. Our Balance and Basket service encompasses comprehensive water testing and balancing, along with cleaning of both skimmer and pump baskets.

Moreover, while not mandatory, we strongly recommend a traditional vacuum service at least once a month. This ensures the removal of any fine dust particles that robotic vacuums may leave behind, regardless of the bag's fineness. This additional vacuum service is highly recommended to maintain optimal pool cleanliness.

For more info contact our office!

Yes, Blue Water Pools understands that pool issues can arise unexpectedly. We offer emergency services to address urgent situations promptly and efficiently. Contact us, and we'll prioritize your pool's needs. If your emergency is after hours simply press 7 as prompted in the after hours menu.

We recommend cleaning DE and cartridge filters annually, ideally after the pool opening and once all pollen has settled, typically around the end of June into July.

Sand filters typically do not require cleaning; instead, it's advisable to change the sand as needed, typically every 5 to 8 years.

Gentle on Skin and Eyes: Saltwater pools are known for being gentler on the skin and eyes compared to traditional chlorine pools, providing a more comfortable swimming experience.

Consistent Chlorination: Salt systems generate chlorine through a process called electrolysis, ensuring a steady and consistent release of sanitizing agents, which helps maintain optimal water quality.

Reduced Chemical Handling: The use of salt minimizes the need for handling and storing traditional chlorine chemicals, simplifying pool maintenance and reducing the risk of accidental exposure.

Cost-Efficient in the Long Run: While the initial installation cost may be higher, salt systems can be cost-effective over time due to the reduced need for purchasing and adding traditional chlorine, making them an economical choice for long-term pool management.

For more information or to obtain a quote please contact us!

We specialize in servicing in-ground pools. Whether you have a residential or commercial pool, our experienced technicians are equipped to handle your pool's unique requirements.

It is generally not recommended to use your own chemicals while a professional pool service is taking care of your pool. Our professionals are trained to use our specific chemicals in proper proportions to maintain water balance and ensure the safety of the pool environment. Using the incorrect amounts can lead to imbalances, water quality issues, and even damage to pool equipment.

Yes, we conduct regular weekly or biweekly maintenance on them. However, for repairs, you would need to go through the original manufacturer, as we specialize in maintenance rather than repair services.

Getting a quote is simple. Contact us, and we'll gather information about your pool and specific needs. We'll then provide you with a quote, so you know exactly what to expect in terms of costs.

Yes, we offer pool renovation and upgrade services. Whether you're looking to enhance the aesthetics, upgrade equipment, or make structural changes, our experienced team can guide you through the process.

Blue Water Pools provides winterization services to protect your pool from freezing temperatures. Contact us in advance, and we'll ensure your pool is properly winterized to prevent potential damage during the colder months.

Yes, we recognize the importance of sustainability. We provide eco-friendly pool maintenance options, including energy-efficient equipment and water conservation strategies, to align with your commitment to environmental responsibility.

Short answer is no! While heat pumps can warm pool water, there are some drawbacks to consider, especially in the Northeast:

Cold Weather Efficiency: Heat pumps become less efficient as the air temperature drops. In the colder months of the Northeast, the efficiency of a heat pump diminishes, potentially resulting in slower heating times and increased energy consumption.

Initial Cost: Heat pumps have a higher upfront cost compared to other heating methods, such as gas heaters. The initial investment may be a consideration for some pool owners.

Dependency on Electricity: Heat pumps rely on electricity to operate. In the event of power outages or electricity price fluctuations, this dependency could affect the overall cost and reliability of the heating system.

Not Suitable for All Pool Sizes: Heat pumps are most efficient for maintaining a consistent temperature in moderately sized pools. Larger pools may require a more powerful and potentially more expensive heat pump.

Before deciding on a heat pump for your pool, it's essential to assess your specific needs. For more info please contact us

Signs of a pool leak include a decrease in water level. Blue Water Pools offers leak detection services and can efficiently repair any identified issues to prevent water loss and potential damage.

If our technicians identify any necessary repairs during routine maintenance, we will promptly communicate the issue, discuss the recommended solutions, and obtain your approval before proceeding with the repairs that cost in excess of $100..

Unfortunately, we do not install customer-provided parts or equipment. We have discovered that our service is enhanced when utilizing professionally sized components. Moreover, opting for products through us allows you to capitalize on exclusive rebates and warranties, as Blue Water Pools serves as a warranty center for all major manufacturers.

Our team regularly tests and adjusts water chemistry to maintain optimal balance. We use high-quality chemicals and follow industry best practices to ensure your pool water is clear, safe, and inviting.

Blue Water Pools offers a winter maintenance package that includes lowering the water level, adding winterizing chemicals, and checking to make sure your winter cover is secure. This package helps prevent damage from the freezing temperatures.

If you encounter any issues with your pool during the winter, such as a damaged cover or equipment concerns, contact Blue Water Pools promptly. We offer winter maintenance services and can address any issues to ensure your pool remains in top condition.